What is the main responsibility of the Consumer Services Division?

The main responsibility of the Consumer Services Division is to assist consumers with insurance concerns. This division serves as a resource for individuals seeking information or help with their insurance policies, claims, and any issues they may encounter in the insurance marketplace. By offering support and guidance, the division aims to ensure that consumers are informed of their rights and can effectively navigate their insurance needs.

This role is critical because it empowers consumers to make educated decisions regarding their insurance matters, ultimately promoting fairness and accountability within the insurance industry. The focus on consumer assistance differentiates this division from other regulatory or legal functions, emphasizing its commitment to serving the public and addressing consumer grievances. Thus, the emphasis on providing help rather than directly facilitating sales, regulating premiums, or offering legal representation underscores the essential supportive function of the Consumer Services Division in protecting consumers and enhancing their understanding of insurance products and services.