What is the main responsibility of the Consumer Services Division?

The main responsibility of the Consumer Services Division is to assist consumers with insurance concerns. This division serves as a resource for individuals seeking information about insurance products, coverage, and claims. It ensures that consumers understand their rights and the processes involved in dealing with insurance companies. By addressing questions and complaints, the division plays a critical role in protecting consumer interests and ensuring that they have access to necessary information and resources regarding insurance matters. This support helps facilitate better communication between consumers and insurance providers, ultimately fostering a more informed and satisfied customer base.

In contrast, other responsibilities like facilitating policy sales and regulating premiums pertain to different functions within the broader insurance framework, while providing legal representation for consumers typically falls outside the scope of a consumer services division. Therefore, the primary focus remains on assisting consumers directly with their specific insurance-related issues.